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10 Frequently Asked Questions about Auto Body Repair Shop in Staten Island, NY

What’s involved in auto body repair? How long does it take to get an estimate? What should I expect when I pick up my car after the repairs are finished? Fortunately, the answers to these questions and many more are just a click away. We’ve put together this list of frequently asked questions about auto body repair and collision work in order to help customers feel more confident about their experience with our shop, whether they’re getting their first estimate or picking up their car after we’ve completed all the repairs on it.


Auto Pro Collision - #1 Auto Body Shop in Staten Island, NY

1) Do I have insurance?


When an accident occurs and your car is damaged, you may have a deductible. If you have full coverage, that means you would have to pay for all of it before receiving a check from your insurance company. However, if you only have liability coverage or some other level of coverage, your insurance will cover repairs up to your deductible amount. If you do not have insurance on your vehicle and it is in an accident where someone else was at fault and caused damage to their car as well as yours, then whoever hit you has every right to take you to court over damages they suffered while driving their vehicle.


2) Can my car be repaired at home?


While it is possible to take on auto body repair projects at home, doing so will likely be a waste of time and money. Repairs will almost certainly require several steps, each of which could cost you more than any short-term savings you might see from attempting to do everything yourself. In order to make sure your car is repaired properly, we recommend having an expert handle auto body repair work for you. Local auto body shops often provide special deals on labor costs if they are given a heads up ahead of time (which means waiting to make that call until your car has been assessed by professionals). It’s worth noting that there are options other than traditional garages; consumers can also consider alternatives like local shops or online services.


3) How long does auto body repair take?


For minor dings and dents, a shop will generally quote a job within 24 hours of it being brought in. A more major repair might take up to two weeks. If you can’t live without your car for longer than that, consider paying extra for expedited service. (If you have an insurance claim, check with your provider to see if they offer no delay service; some insurers will advance you enough money so that you don’t have to wait.) If there is a question of serious damage to other parts of your vehicle or components such as electronic systems and airbags, repairs could take significantly longer.


4) Can I use my own parts?


Some auto body shops in Staten Island will be happy to use aftermarket or salvaged parts for your repairs, but others won’t. A reputable shop like Auto Pro Collison will only use OEM parts—the same parts that came on your car from the factory—and if they offer you an alternative, it’s probably because there isn’t a match for your make and model. Remember, it might not save you money in terms of actual dollars spent on parts; many insurance companies cover damages using their own (cheaper) aftermarket parts. It can save you time though because OEM parts often arrive ahead of schedule, which means you can get back to driving sooner.


5) What if something goes wrong?


One of your first questions may be: what if something goes wrong? Rest assured, we have a solid system for handling issues. Our team is available to field any issue you run into in terms of scheduling, pricing, quality of work, and anything else you might have concerns about. Rest assured we stand behind our work 100%. We’ll make sure everything goes smoothly by providing ample communication during every step of your repair, and even before we start. That way you’ll never be surprised by an extra charge or a change in schedule. You can rest easy knowing that we treat every vehicle as if it were our own and will handle any unforeseen problems with ease.


6) Where can I find the best auto body shop in Staten Island?


Auto Pro Collision in Staten Island offers the best auto body services in Staten Island, including dent repair, body works, car paint, and more. Our friendly staff is always ready to help you, whether you’re looking to schedule an appointment or just have some questions about the process. We have been providing the best auto body services in Staten Island for over three decades, and we are still proud to help our customers get back on the road as quickly as possible.


We at Auto Pro Collision, Staten Island pride ourselves on providing our customers with the best auto body shop experience possible. We have been operating our business in Staten Island since 1991 and in that time have had the opportunity to work with countless satisfied customers who continue to come back to us for all of their auto body repair needs. If you are looking for the best auto body shop in Staten Island, contact us today and we’ll get started on your car right away!


7) Can you match my car paint color?


Painting cars is no easy feat, but it's also not rocket science. In most cases, auto body repair shops can effectively match your car's paint color. Color matching is usually priced into your insurance policy if you have collision coverage; otherwise, you'll have to pay for it out of pocket. If a shop isn't willing to match your car's paint or doesn't offer an estimate in advance, you might want to reconsider patronizing that business. Always ask for a written quote in advance before agreeing to any repairs on your vehicle.


8) If the frame is damaged, can it be repaired properly?


Cars are primarily made of metal, so when a collision damages a vehicle’s frame, it can often be repaired—though it’s not always possible. If your frame is bent or broken in any way, it’s crucial to get an inspection right away. This is because a badly damaged frame can affect other components within your car, such as your steering and suspension systems. Unfortunately, if your car has suffered serious damage to its frame you might need to replace several other parts as well. Many auto shops offer these services together in what is called collision packages (or collision repair packages). At that point, you may need to file an insurance claim with your carrier for reimbursement of both body and mechanical damages.


9) How long is the Warranty on the collision repairs and the paint job?


Every auto body shop in Staten Island will have a different warranty on collision repairs and paint jobs. We stand behind our Lifetime repair warranty on collision. We also only guarantee our work for as long as you own your vehicle; if you sell it before we finish repairs, we won't be able to fix it again free of charge. If you'd like us to handle your total loss claim directly with your insurance company - or if you'd like an insurance adjuster to inspect our work.


10) Why choose Auto Pro Collision in Staten Island, NY?


Auto Pro Collision is Staten Island's leading auto body shop. We're experts at repairing all makes and models of vehicles, from classic cars to family sedans. Our skilled technicians work quickly to ensure you're back on the road as soon as possible. With more than 35 years of experience, we have all your automotive needs covered. Trust our experienced professionals today!


The fact is, we don’t believe in gimmicks or quick fixes. We believe in providing our customers with top-notch auto body repair work, fair prices, and an exceptional customer experience. To learn more about what sets us apart from other collision repair shops, check out these frequently asked questions. If you have additional questions after reading through our list, feel free to give us a call!


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